Return requests must be submitted within 7 days of delivery.
To request a return, email Service@ortusea.com with the order number, reason for the request and photos when relevant. Do not send a product back until return instructions have been provided.
To be eligible for a return, the item must be unused, unopened, in its original packaging and in resalable condition. For hygiene and safety reasons, opened or used personal-care products are not eligible for return unless they arrived damaged, defective or incorrect.
Customers are responsible for return shipping costs unless an item arrived damaged, defective or incorrect. Original shipping charges are non-refundable unless required by law.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times vary.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.