Order processing and delivery
Orders are prepared for shipment after payment is confirmed. Estimated delivery is 7–10 business days. Delivery estimates begin after an order has been processed and are not guaranteed.
Carrier delays, weather, high-volume periods, customs processing and an incomplete or incorrect delivery address can affect delivery times. Customers are responsible for providing a complete and accurate shipping address at checkout.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Tracking information can take time to update after the carrier receives the shipment.
Address changes
Contact Service@ortusea.com as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or has shipped.
Lost, delayed or damaged packages
If an order appears lost, arrives damaged or contains the wrong item, email Service@ortusea.com with the order number and relevant photos. We will review the issue and provide the next available resolution.